Refund policy

RETURN & REFUND POLICY

At NUZOX, we strive to deliver quality clothing products to our customers. If you receive a damaged or defective product, you may be eligible for a replacement or refund subject to the terms outlined below.

1. Return Eligibility

- Return requests must be raised within 3 days of receiving the order.
- Returns are accepted only for manufacturing defects or damaged products.
- The product must be unused, unworn, and in its original condition, with tags and packaging intact.
- Customers must provide clear photos and an unboxing video as evidence of the damage or defect.
- Products that have been washed, altered, worn, or damaged after delivery may not be eligible for return or refund.

2. Unboxing Video Requirement

An unboxing video is mandatory for reporting damaged or defective products. The video should clearly show the package from the beginning of the opening process and the condition of the product received.

Claims without the required unboxing video may not be accepted, subject to applicable consumer rights.

3. Exchange & Replacement Policy

NUZOX offers replacement only for eligible defective or damaged products.

- Replacement requests must be submitted within 3 days of delivery.
- Replacement is subject to product availability and verification of the reported issue.
- Size changes, colour changes, and general customer preferences are not eligible for exchange under this policy.
- Combo products are not eligible for return or exchange, except where applicable rights require otherwise.

4. Refund Policy

Refunds are available only for eligible damaged or defective products, subject to verification and approval.

- For prepaid orders, approved refunds will be processed through the original payment method.
- For Cash on Delivery (COD) orders, approved refunds will be transferred to the customer's bank account or UPI account.
- Customers may be required to provide accurate bank account or UPI details for COD refunds.
- Refund processing will begin after the returned product has been received and inspected, where a return is required.
- The applicable refund amount and processing timeline will be communicated to the customer after verification.

5. Return Shipping Charges

Return shipping charges are payable by the customer, in accordance with the applicable return arrangements. Where applicable law requires otherwise, this provision will not limit the customer's legal rights.

Customers should contact our support team for return instructions before sending any product back.

6. Non-Returnable Products

The following are not eligible for return or exchange under this policy:

- Products returned for reasons other than manufacturing defects or damage.
- Products that have been worn, washed, altered, or used.
- Products without original tags or packaging, where applicable.
- Combo products, except where applicable consumer rights require otherwise.
- Claims submitted after the 3-day return period, subject to applicable law.

7. How to Request a Return or Refund

To request a return, replacement, or refund:

1. Contact NUZOX customer support within 3 days of receiving your order.
2. Provide your order ID, registered mobile number, and a description of the issue.
3. Share clear photos and the required unboxing video.
4. Wait for our team to review and verify your request.
5. Follow the return or replacement instructions provided by our support team.

Do not send products back without receiving return instructions from our team.

8. Policy Updates

NUZOX reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be published on this page.

9. Contact Us

For return, replacement, or refund-related queries, please contact our customer support team through the contact details available on our website.

Website: https://www.nuzox.in