Shipping policy
SHIPPING POLICY
Last Updated: 23 September 2026
1. INTRODUCTION
At NUZOX, we aim to deliver your orders safely and on time. This Shipping Policy explains our delivery process, estimated timelines, shipping charges, and other important information regarding orders placed through www.nuzox.in.
2. SHIPPING DESTINATION
We currently offer delivery across India, subject to service availability at the customer's address and courier coverage.
Customers are responsible for providing accurate and complete shipping details, including name, mobile number, house address, city, state, and PIN code.
3. ORDER PROCESSING TIME
Orders are generally processed after successful order confirmation and verification, where applicable.
Processing time may vary depending on product availability, order volume, payment confirmation, and other operational factors.
Customers may receive order confirmation and dispatch updates through the contact details provided during checkout.
4. DELIVERY TIME
Our estimated delivery timelines are as follows:
- Online Payment Orders: Approximately 3–4 working days.
- Cash on Delivery (COD) Orders: Approximately 7 working days.
Delivery estimates may vary based on the delivery location, courier service availability, weather conditions, holidays, and other circumstances beyond our reasonable control.
The delivery timeline is an estimate and does not constitute a guaranteed delivery date unless expressly stated otherwise.
5. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.
Any additional charges related to selected payment or delivery options will be communicated clearly to the customer.
6. CASH ON DELIVERY (COD)
COD availability depends on the delivery location, order eligibility, and courier service availability.
Customers must provide an accurate mobile number and delivery address. Our team or delivery partner may contact the customer to confirm the order before dispatch.
COD orders may have different processing or delivery timelines from prepaid orders.
7. ORDER TRACKING
Once your order has been dispatched, tracking information may be shared through the contact details provided at checkout, where tracking is available.
Customers can use the tracking information to check the status of their shipment through the relevant courier service.
8. DELIVERY DELAYS
While we aim to deliver orders within the estimated timeline, delays may occur due to:
- Weather conditions or natural events.
- Courier operational issues.
- Incorrect or incomplete delivery information.
- Public holidays or high order volumes.
- Circumstances beyond our reasonable control.
If your order is delayed, please contact our customer support team for assistance.
9. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at the time of placing an order.
If an order is delayed, returned, or undelivered due to incorrect or incomplete information provided by the customer, additional shipping arrangements or charges may apply, subject to applicable law and the circumstances of the order.
Please contact us as soon as possible if you need to correct your shipping details before dispatch.
10. DAMAGED PACKAGES
If you receive a package that appears damaged, please document the condition of the package and contact our customer support team as soon as possible.
For damaged or defective product claims, please refer to our Return & Refund Policy, including the applicable unboxing video requirements.
11. UNDELIVERED OR RETURNED SHIPMENTS
If a shipment cannot be delivered, our team may contact you to coordinate delivery or determine the next steps.
The handling of returned shipments, re-dispatch arrangements, and any applicable charges will depend on the circumstances and applicable laws.
12. CONTACT US
For shipping-related questions, delivery updates, or assistance with your order, please contact us through the contact details available on our website.
Website: https://www.nuzox.in/
Thank you for shopping with NUZOX.